BS
Brenden S
1 reviews | Active since May 2015
05 May 2015, 12:49
Bad Service
My mother has a policy with 1life and we as her children are trying to claim the policy as my mother is now late. I submitted the documentation on the 8th April an it's almost a month and I keep calling them and they put me on hold for long periods and no feed back. Today I called twice an had the phone slammed in my ear twice.
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Replies (1)
1Life's replyOfficial
06 May 2015, 16:13Hello Bren2014,
Thank you for bringing this matter to our attention.
I was informed that one of our claims assessors did contact you to discuss this matter.
As per the discussion you had, you were informed that this matter is under investigation and feedback will be provided to you by no later than 11 May 2015.
Yours sincerely
Kenan Angrik
Thank you for bringing this matter to our attention.
I was informed that one of our claims assessors did contact you to discuss this matter.
As per the discussion you had, you were informed that this matter is under investigation and feedback will be provided to you by no later than 11 May 2015.
Yours sincerely
Kenan Angrik
1Life's reply06 May 2015, 16:13
Official
Hello Bren2014,
Thank you for bringing this matter to our attention.
I was informed that one of our claims assessors did contact you to discuss this matter.
As per the discussion you had, you were informed that this matter is under investigation and feedback will be provided to you by no later than 11 May 2015.
Yours sincerely
Kenan Angrik
Thank you for bringing this matter to our attention.
I was informed that one of our claims assessors did contact you to discuss this matter.
As per the discussion you had, you were informed that this matter is under investigation and feedback will be provided to you by no later than 11 May 2015.
Yours sincerely
Kenan Angrik