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sello M

1 reviews | Active since Aug 2015

01 Aug 2017, 13:05

BAD SERVICE

<p>I joined 1life last month and I asked them that the first debit order should be taking on August, but I recieved an sms saying it with go on the 25th of July 2017 and I called them trying to explain to them, but they where not helpful, so I decided to cancel my policy via mail and asked for the refund and I recieved an auto reply mail "</p> <p>Thank you for your e-mail. A friendly client services consultant will respond to your request within two working days.</p> <p> </p> <p>Please call us on ********** should you wish to follow up on your request.</p> <p> </p> <p>Kind Regards,</p> <p> </p> <p>1Life Client Services</p> <p> </p> <p>Did you know?</p> <p> </p> <p>You can view or make changes to your 1Life policy by dialing *120*101# from your cell phone.</p> <p> </p> <p>**** This email has been generated Automatically.</p> <p>**** Please do not reply to this email. l>" </p> <p> </p> <p>but no one called me and I have sent another mail today, received the same and I decided to call them on this number ********** and I was told that they did not recieve my mail, need to send them a fax or another which will take 48 hours to get into their mailbox.... I`m getting very irate now, because no one want to help.. PLEASE ASSIST WHAT MUST I DO TO CANCEL MY POLICY AND GET MY REFUND BACK, BECAUSE IT`S STILL WITHIN 30 DAYS</p>

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Replies (3)
sM
sello M's update01 Aug 2017, 14:08
Reviewer Update

thanks for the fast responds, I was assist now by a very good GETLEMAN by the name of Elvis Baloi or Baloyi, he was very help full... Maybe if 1life can hire more staff like Elvis more clients will happy. Thanks Elvis... 5stars for Elvis

1Life
1Life's reply01 Aug 2017, 15:05
Official

Thank you for bringing this matter to our attention.

We were informed that one of our consultants did contact you and the matter has since been resolved.

As per the discussion you had, your policy has been cancelled effective 01/08/2017. The refund has been processed and should reflect into your account within 14 days.

We do apologise for any inconvenience that this matter might have caused on your side.

Should you wish to discuss this matter further, please contact our Resolutions Department on ***.

Yours sincerely
Resolutions Team.

sM
sello M's update18 Aug 2017, 13:07
Reviewer Update
"As per the discussion you had, your policy has been cancelled effective 01/08/2017. The refund has been processed and should reflect into your account within 14 days. We do apologise for any inconvenience that this matter might have caused on your side. Should you wish to discuss this matter further, please contact our Resolutions Department on ***." ALL LIE TODAY IS THE DAY 14 AND STILL NOTHING ON MY ACCOUNT, I MADE A CALL TO YOU GUYS ON TUESDAY AND i WAS TOLD THAT MY MONEY WILL REFUND BY FRIDAY, TODAY IT`S FRIDAY i GAVE YOU GUYS A CALL AND I WAS PUT ON HOLD FOR PLUS OR MINUS 3 MINS AND I WAS TODAY THAT I HAVE TO WAIT FOR NEXT WEEK WEDNESDAY, AT LEAST IF YOU GUYS WERE HONEST AND TOLD ME THAT IT WILL TAKE THE WHOLE MONTH TO GET MY MONEY, BUT NOW I LOOK LIKE A FOOL NOW, BECAUSE EVERY TIME I CALL I GET A DIFFERENT ANSWER, CLIENTS DON`T LIKE IT WHEN YOU LIE TO THEM AND I WAS THINKING THAT I MADE A WRONG CHOICE BY CANCELLING WITH YOU GUYS, BUT NOW I`M SURE THAT I MADE A RIGHT CHOICE, BECAUSE IF IT TAKES SUCH A LONG TIME TO REFUND ME THIS SMALL AMOUNT, I WONDER HOW LONG DOES IT TAKE FOR YOUR CLIENTS TO RECEIVE THEIR CLAIMS... I WON`T REFER ANY OF MY FRIENDS OR FAMILY TO YOU GUYS... CAN SOMEONE GET BACK TO ME ON WHEN EXACTLY I WILL GET MY MONEY.