Bad service

Kindly note that I have been calling & writing emails regarding the abovementioned policy number. I have requested recordings till now I have not yet received. On Tuesday I have spoken to assessors who is responsible for this case .She promised me that this case will be finalized this week she received recordings from IT & she will courier them with supporting documentation which I’m still waiting for. I called today to follow up on the claim I was told by another assessor that the assessor who handling my claim she is not at work & she cannot finalized the claim because there are part of recordings that are missing. I have been sent from pillar to post for this claim to be finalized. I have asked about the funeral claim that was included in this policy only to be told it will be followed up when this case is finalized. Before we took this life cover I called all my details were captured & I was told that they will call my wife to verify the information that I have given to them is correct & she is giving consent for me to cover her but instead they started the whole new process with her

How can someone take accidental cover whereas she is suffering from cancer ?

How can one pay R350 for accidental cover whereas most of them are +-R200?

Please advise when will this case be finalized. You are quick to sponsor competition in one of radio station but you fail to fulfil your obligations to your loyal clients.

Kindly your urgent response by close of business 15/10/2021 will be highly appreciated if not so I’m going to lodge complaint through my lawyer to ombudsman.