Bad Expierence

I am very disgusted with this 1life now. Nonhlanhla Hadebe called me on the 20 Jan 2025 to advised me there is another further validation they require on my claim that I submitted on the 16 Jan 2025.

Of which I was a little frustrated but I understood if it was a process that must be followed then it should. Now 14 days later I called to ask and find out how far is the validation regarding my claim, Nonhlanhla could not tell me anything as she is also just waiting for whoever that needs to give her feedback regarding the claim.

Now as my claim assesor do I feel that not enough effort was done in order for my claim to be finalised. Check I am not a diffult person unless you put me in such a situation that drives me to that.

Also note I am not someone who will have to beg for my needs to be accomodated. I will certainly just move to different service provider of which I am considering to do at any moment now.

How much longer should I wait for a claim to be finalized? 1life you did receive your monthly instalment of my policy in time? Yes you did!

Now to make all our lives easy. Kindly return all my instalments that I have made for my aunt to my bank account and also send me a letter that will allow me to move all my policies to Outsurance without a waiting period. I am sure they would appreciate me much better then you and your assesors.

My aunt is anyway buried without your assistance 1life.

Kind Regards Cynthia