Bad Experience

I do not like writing bad reviews about companies, but yet again you have to somehow warm people or rather bring somethings to the management of the company.

I have been with 1Life Direct I think since year 2014 and being a loyal member, but I was very disappointed last year in December when I had lost my sister. I mean all these insurance companies will tell you that we pay within 48 hours but guess what! 1Life paid my claim a week later after my sister had even been laid to rest, and of course I was not happy with this and I wrote to them complaining about their service of which they just issues an apology and said that I can have a head stone for my sister from their service provider but when we laid her we did everything and even erected the headstone; and I sent you a message telling you that we have done all of that and you basically went silent on me again. I mean I don't know if y'all understand that when you're grieving and things don't happen the way you're hoping they should, look it took me 6 months to write this review cause I am still grieving and the situation that happened still plays around in my head.

Had we not had money or other ways of laying my sister to rest we would have waited that long to proceed of which I find it very insensitive of the insurance. I pray and hope that you will fix your processes and procedures to do better next time to other people also.