Bad customer service

To whom this may concern

I received horrible service from your consultants with regards to service I received from when I took my policies hence I took a drastic action to cancel my services with you.I called in last week requesting and requested a refund for my premiums but your consultant told I you can’t process my refund even if I speak to a team leader with a very bad attitude.This is the service I received I when your consultants called me and rushed me into signing into contract ps without proper financial guidance a chance to understand what I’m signing for.The consultant I spoke to the last time I asked them to call me back with regards to Blood pressure and they never did.I decided to go with onetehr service that took time and made me understand step by step what Im signing for.I called in now and one your consultants still with the arrogant attitude that there’s nothing she can do even if I speak to a team leader and told that the team leader is in a meeting clearly assured that you guys don’t care about customer service.The least I would like to be assisted with in this regard is to get my refund processed today.