1 reviews | Active since May 2013
Bad Attitude
I received a call from a person representing 1Life, I advised him that if he is selling a product, I am not interested. He then mentioned that what if the life cover he is offering is better than what I have (goes against FAIS act). I asked him how he knows that I have life insurance (which I don't), he says because I am not interested in his offer so I have life insurance. I asked him where he is calling from and he asked me why I want to know (against FAIS act). He then mentioned 1life, I asked him who his employer is and he questioned as to why I want to know because I do not even know where they are situated, he then mumbled something about PrimeTalk. He then went on to ask why am I not interested as he wants to disposition the call correctly and continued insisting that I explain myself to him. Pathetic mannerism and etiquette. I am in the financial industry and I am 100% sure this is not the way to do business nor speak to a prospective client. I am considering lodging a complaint with the Ombudsman
Thank you for bringing this matter to our attention.
The matter will be investigated and feedback will be provided in due course.
We do apologise for the manner in which you were addressed and the inconvenience that was caused.
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Kind Regards,
Resolutions Team.
Thank you for bringing this matter to our attention.
The matter will be investigated and feedback will be provided in due course.
We do apologise for the manner in which you were addressed and the inconvenience that was caused.
Should you wish to discuss the matter further, please do not hesitate to contact our Resolutions Department on ***.
Kind Regards,
Resolutions Team.
