1 reviews | Active since Jul 2016
Bad After Service
<p>Good day,</p> <p> </p> <p>I have funeral policy ( ********** 50) with 1Life, last both my Aunt and Uncle passed away and I contact Granite Africa Tombstones (Pty) Ltd to erect tombstone as suggested by 1life, money for service has been transfered to Granite Africa Tombstone account, it's almost one year and no tombstone has been erected or any communication from them.</p> <p>I would like someone to contact me and advise as to when I can expect tombstone to be erected.</p> <p> </p> <p>Herewith contact details of Granite Africa Tombstone</p> <p> </p> <p>Thinus Swanepoel - Managing Director</p> <p> ********** / ********** <p>Stephan Van Wyk - Operations Director</p> <p> ********** / ********** <p>Lourens Schlebush - Sales Director</p> <p> ********** / **********
Thank you for affording us an opportunity to assist with your complaint.
We were informed that one of our consultants did contact you to resolve this matter.
As per the conversation you had, an arrangement for the headstone was made for it to be delivered in Cape Town in the next 2 weeks.
We do apologise for any inconvenience that this might have caused.
Should you wish to discuss this matter further, please contact our Resolutions Team on ***.
Yours sincerely
Resolutions Team.
Thank you for affording us an opportunity to assist with your complaint.
We were informed that one of our consultants did contact you to resolve this matter.
As per the conversation you had, an arrangement for the headstone was made for it to be delivered in Cape Town in the next 2 weeks.
We do apologise for any inconvenience that this might have caused.
Should you wish to discuss this matter further, please contact our Resolutions Team on ***.
Yours sincerely
Resolutions Team.