MM
Mpho M
1 reviews | Active since Mar 2010
27 Mar 2015, 14:42
Awaiting policy documents
1 Life contacted me over a month ago to increase my cover amount, for the life cover policy I have with them. I agreed to do so. They promised to e-mail me the new policy schedule, but I still don't have it. I called them this morning to request the updated documents since they are already deducting the increased amount form my account. The consultant asked me to hang up, and that I will have the documents in my inbox within 5 minutes. I still don't have the policy. Please may I have what I requested?
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1Life's replyOfficial
27 Mar 2015, 16:15Hello mp****ripe,
Thank you for bringing this matter to our attention.
I have been informed that a consultant has contacted you.
As discussed, we are currently experiencing a delay with sending out documents and we are working on having the matter resolved. We will forward your updated policy schedule in due course.
We do apologise for the inconvenience that was caused.
Should you wish to discuss the matter further, kindly contact the Resolutions Department on ***.
Kind Regards,
Kenan Angrik.
Thank you for bringing this matter to our attention.
I have been informed that a consultant has contacted you.
As discussed, we are currently experiencing a delay with sending out documents and we are working on having the matter resolved. We will forward your updated policy schedule in due course.
We do apologise for the inconvenience that was caused.
Should you wish to discuss the matter further, kindly contact the Resolutions Department on ***.
Kind Regards,
Kenan Angrik.
Best regards,
1Life's reply27 Mar 2015, 16:15
Official
Hello mp****ripe,
Thank you for bringing this matter to our attention.
I have been informed that a consultant has contacted you.
As discussed, we are currently experiencing a delay with sending out documents and we are working on having the matter resolved. We will forward your updated policy schedule in due course.
We do apologise for the inconvenience that was caused.
Should you wish to discuss the matter further, kindly contact the Resolutions Department on ***.
Kind Regards,
Kenan Angrik.
Thank you for bringing this matter to our attention.
I have been informed that a consultant has contacted you.
As discussed, we are currently experiencing a delay with sending out documents and we are working on having the matter resolved. We will forward your updated policy schedule in due course.
We do apologise for the inconvenience that was caused.
Should you wish to discuss the matter further, kindly contact the Resolutions Department on ***.
Kind Regards,
Kenan Angrik.
Best regards,