1 reviews | Active since Nov 2014
Assistance via email = 0
<p>Joinning 1 life took less than 15 minutes but getting assistnace via email takes forever, I do not know how many emails have send. requesting that they send me a harp copy of policy, If what i am requesting is not supported why am i not advised on that ? Instead my emails are just ignored . I honestly do not understand their process but this has installed fear in me . is this the kind of service my family will receive when i am dead,they willl have to make noise first to get assistance ?</p> <p>Please advise and funny this is the not the 1st time i complain about this </p> <p>Kind regard</p> <p>A very dissapointed customer </p> <p> </p>
Thank you for affording us an opportunity to assist with your complaint.
We informed that one of our consultants did contact you and the matter has since been resolved.
As per the conversation you had, you were informed that the policy documents have been sent to your address via courier and you should receive your documents by no later than 31 October 2016.
We do apologise for any inconvenience that this has caused.
Should you wish to discuss this matter further, please contact our Resolutions Team on ***.
Kind regards
Resolutions Team.
Thank you for affording us an opportunity to assist with your complaint.
We informed that one of our consultants did contact you and the matter has since been resolved.
As per the conversation you had, you were informed that the policy documents have been sent to your address via courier and you should receive your documents by no later than 31 October 2016.
We do apologise for any inconvenience that this has caused.
Should you wish to discuss this matter further, please contact our Resolutions Team on ***.
Kind regards
Resolutions Team.