Angry Client!!!

Good Day, I have 2 policies with 1 Life that i have been paying for 2 years now. Last month i had an enquirer regarding my policies on the 02/02/2016, 1 Life got back to me two weeks later on the 11/02/2016. Instead of answering my questions of resolving my inquiry they only sent me the policy schedule and that is it. I emailed them back stating my disgust in the TCF Principles and i was disappointing by the client services i stated that i would like to cancel my policies. A few days later a consultant from Cancellations called me and tried to retain me i expressed my concerns regarding the service i received and was afraid as to what is going to happen at claim stage if this is the service i am receiving from the, Then consultant was to call me back on the 17/02/2016 to confirm what have i decided in terms of the cancellation. I have not cancelled the policies yet and after careful consideration i decided to keep the polices Today i receive emails from 1 Life stating that my policies has been cancelled without my consent. No forms was sent to me, and no telephonic cancellation was done with me. After they deducted my premiums on the 26/02/2016. I want all my premiums paid back!