Absolutely Horrible Service (False Advertising)

Absolutely Horrible Service (False Advertising)

I am appalled by the service that 1Life Direct has given myself and my family in this sad time. My dad passed away on the 11 July 2019, due to some delay we were only able to get the death certificate some days later. We got forms to fill in that the consultant sent to my mom with no explanation and I ran around to get the forms filled in. on Friday the 19.07.2019 we went to the offices directly and handed the forms in to a representative of 1 Life Direct. I called them again to confirm that the funeral Benefit that my dad had on the Life cover would be paid out within 24hours and the consultant mentioned that because it was a Friday we would be paid either Monday or Tuesday morning latest. On the 23rd afternoon of the Tuesday we were told that the assessor Nomphumelelo is dealing with our case. She spoke to my mother advising her that she would pay the full amount on Friday the 26th. Mind you that we had to bury my dad on the 20th with our own money that we to collect. Because I said that we are waiting to long and that I will take them to the newspapers. The Assessor then called my mom saying that the money for the Funeral benefit will be paid in after 8am on the 24th. She also mentioned that no information will be needed from our end as she will be doing her investigations now, it is the 24th 10:29 am and no money has been received they now say that the funeral benefit will be paid in at 3pm and more information is required. Now we need to run around. We've used so much airtime and petrol for what?!? This is not fair when do we get to mourn the loss of my father? Why do they falsely advertise that funeral cover gets paid within 48 hours, this is completely false, the process is not easy, they don't make our lives any easier, where is the advertised 'peace of mind'.

As a Media24 employee, I will not let this fly and will use the resources I have including newspapers as they pull people into joining and when you need them the most they make false promises, delay things with no explanation.