SB
Sharon B
1 reviews | Active since Mar 2022
04 Sept 2026, 15:11
ABSA INSTANT LIFE - VERY DISAPPOINTED
I am thoroughly disappointed, frustrated and angry with ABSA Instant Life who canceled my husband's life insurance after we had asked them for a payment plan to rectify the missed debit order. We have ploughed thousands of rands into this policy for many years. They did not even bother to respond to our mail..It sadly seems that they are only concerned about getting the client's money and do not have the client's interest at heart. If I could give no stars I would. I feel that ABSA has ****** our hard earned money.
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Replies (1)1Life's replyOfficial
07 Sept 2026, 14:43Dear Sharon Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***3. Kind regards,Group Customer CareVanessa Crowe
1Life's reply07 Sept 2026, 14:43
Official
Dear Sharon Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***3. Kind regards,Group Customer CareVanessa Crowe
