A very bad experience with 1life.

I have put in a claim and for some reason the company has stories about the policy in question. You try call them and they decline calls on whatsapp , you call their customer are and they never pick up ( especially the claims department). No feedback on the claim and they keep going back and forth. I was advised to seek legal representation as 1life is known for delays , upon reading all reviews about the company I have decided to file a report with the ombudsman and my attorney will take full communication from now on. It's a shame what I've been going through having to pay for rentals , my nephew's upkeep and trying to register other family members at schools. It becomes a nightmare because the staff has attitude and they don't care. Now we have to look at whether or not the company complies with the long term insurance act 52 of 1998 ( but that we leave for my attorney) . 1life has treated me this whole claim like a joke an even hanging up phones. It's very convenient for them to debit every month and when a claim is submitted they take you from pillar to post. It's day 7 and no feedback has been given , a very bad experience with 1 life