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My Brother past away in November 2019. Everytime I call it's a different story, " they are still accessing the claim we will call you back and they dont", ID copy of deceased is not clear, whereas the very same ID copy was used for other claims" , "we cannot get ahold of the Doctors" Im tired of all the excuses then they need this paper work then that paper work . Think maybe i must get the Ombudsman to help me too because this is unacceptable. .