LM
Lebo M
1 reviews | Active since Nov 2011
23 Feb 2021, 12:45
72 hours is long passed
Claim was sent in after a 4 months of getting all their requirements, after a physical visit to their offices in Dainfern
now they say there is TAT for Life policy claims??!!!..how can you answer a consumer with such lies, your ads and auto responses from the claims department say 72hours , we are now in week two of this claim can someone please assist us ! The consumer protection act does not support your processes which makes it *******..perhaps the ombuds will be able to rule on this matter
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1Life's replyOfficial
23 Feb 2021, 13:33Hi Lebo,
Thank you for bringing this matter to our attention. We have since contacted you at 12:46 to advise how the claim process works, we will however request the assessor to keep you updated.
Kind regards
The 1Life Team
Thank you for bringing this matter to our attention. We have since contacted you at 12:46 to advise how the claim process works, we will however request the assessor to keep you updated.
Kind regards
The 1Life Team
1Life's reply23 Feb 2021, 13:33
Official
Hi Lebo,
Thank you for bringing this matter to our attention. We have since contacted you at 12:46 to advise how the claim process works, we will however request the assessor to keep you updated.
Kind regards
The 1Life Team
Thank you for bringing this matter to our attention. We have since contacted you at 12:46 to advise how the claim process works, we will however request the assessor to keep you updated.
Kind regards
The 1Life Team