1 reviews | Active since Jul 2013
2 weeks after death, nothing from 1Life.Disgusting
My aunt passed away on the 16th of March and to this day, 1Life has been of no help. I have been going from pillar to post getting all the documents they require but still - NOTHING. They have received the Death Certificate and all details pertaining to her death but unfortunately since she passed away due to unnatural causes ( an accident at home while cooking, mind you ) I am the one who is calling the police station day in and day out trying to get ahold of the Investigating Officer ( I keep getting advised to try but noone's trying on their end ) so he can give them a Post Mortem Report and Body Identification Form. Even with a Notice of Death that clearly states the cause of death. I am very disappointed because in other words, 1Life expects my aunt to be lying in a mortuary ( which they don't even cover ) while we wait for forms that will not be telling them anything new.Each time I call, I am provided with new information and hurdles to jump through, I feel like I am being **** to in an effort to not get a payout. If I am not offered any resolution on this, I am going to the Ombudsman, surely this is not what I have been paying premiums for.
Thank you for bringing this matter to our attention.
I have been informed that a claims consultant has contacted you.
As discussed, the investigating officer has been contacted in order to retrieve the outstanding documentation which is required to assess the claim, however, the officer will only be available tomorrow. We will provide feedback after contacting the investigating officer.
1Life extends our condolences for the loss of your loved one.
We do apologise for the inconvenience that was caused.
Should you wish to further discuss the matter, kindly contact our Claims Department on ***.
Kind Regards,
Kenan Angrik.
Thank you for bringing this matter to our attention.
I have been informed that a claims consultant has contacted you.
As discussed, the investigating officer has been contacted in order to retrieve the outstanding documentation which is required to assess the claim, however, the officer will only be available tomorrow. We will provide feedback after contacting the investigating officer.
1Life extends our condolences for the loss of your loved one.
We do apologise for the inconvenience that was caused.
Should you wish to further discuss the matter, kindly contact our Claims Department on ***.
Kind Regards,
Kenan Angrik.