1 reviews | Active since Apr 2014
2 Life covers
Hi <br> I have been paying for 2 policies to 1Life. I was under the impression that the other one is a disabikity cover. So this morning I decided to contact them and enquire. I just found out that I have two life covers 1 for R250 000 taken in 2010 and the other one is for R500 000 taken in 2013. Now my argument is why would a consultant call me again or how did this happen. I dont want 2 life covers it makes no sense. I would rather increase the premium of 1 policy and cancel the other one. However what happens to the payments I have made over the years. I asked the guy from the call centre to get one of their consultants to call me so that I can resolve this. I feel this is ****************.
Thank you for bringing this matter to our attention.
I have been informed that a consultant has attempted to contact you with no success.
The matter is being investigated and feedback will be provided in due course.
We would like to apologise for any inconvenience that may have been caused.
Should you wish to further discuss the matter, kindly contact our Complaints Resolutions Department on ***.
Kind Regards,
Kenan Angrik.
Best regards,
Thank you for bringing this matter to our attention.
I have been informed that a consultant has attempted to contact you with no success.
The matter is being investigated and feedback will be provided in due course.
We would like to apologise for any inconvenience that may have been caused.
Should you wish to further discuss the matter, kindly contact our Complaints Resolutions Department on ***.
Kind Regards,
Kenan Angrik.
Best regards,
