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Happiness N

1 reviews | Active since Aug 2018

07 Apr 2021, 13:41

1Life's Duplicate debit orders

If you have a policy with 1life, Sometimes they will debit your account for 3 upcoming months with no apology or remedy what so ever. each time you have to check your statements to ensure there is duplication of the debit order.

Bear in mind that if you reverse the transaction the bank charges you. It is such an inconvenience. I don't have their policy anymore. I was just reminded because mom keeps complaining about the same problem. I am not sure if she still has the policy but i heard her saying she also wants to cancel it because it messes her budget.

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Replies (1)
1Life
1Life's reply07 Apr 2021, 15:22
Official
Hi Happiness, 

Can you please provide your mother's details and a Resolutions officer will call her to assist with her concerns. 

Kind regards
The 1Life Team

Best regards,