1Lifefuneral-TJ Mkhize - ***

We called in on the 11th of August to query the above policy and we were advised that the deceased was covered for R10000 which we were relieved since we did not have any funeral cover for her. The claim was done over the phone and forms were forwarded to us to complete and send them back with supporting documents. All documents were sent on the 12th of August and we were advised that the claim to be processed will take 48 hrs. The consultant was advised that the funeral will be on the 15th of August. We called on the 14th and we were told that there is a note on system and the consultant will call the beneficiary. After 30 mins we received a declined letter stating that there was a 12 month-waiting period and the commencement date of the policy is 2015/02/01 because the nature of death is natural the claim has been declined. What annoys me is that they should have told us on Tuesday when we called so that we can have other arrangements. I requested the policy document and was advised it will be sent to us but we still have not received it. This is so unfair as the deceased cannot talk/defend themselves. Now we have to arrange the money for the funeral which is tomorrow.