1LIFE... You have let my family down WHEN THEY NEEDE YOU THE MOST

Very poor service. A funeral benefit was available on a life policy, TO ASSIST WITH THE FUNERAL, but after having submitted all the documents, 3 weeks later, it's still sitting with assessors, after consultants have confirmed everything is in order. Being told the case has been escalated several times, with promises to call me back... Yet still nothing. Premiums paid every month, but when it's time to claim funds that are due to you... It's excuse after excuse... I would not recommend this company to anyone. I'm dreading having to claim the Life portion when the service is so mediocre. Now I have to go to the Ombudsman and contact attorneys to get what is due to the family. What a let down, when families need you the most, YOU LET THEM DOWN. Rozanne, Colean, Nthabiseng, Colean again.. I'm disappointed in your service, honestly.