1Life will **** you instead of servicing you

I am so disappointed with 1Life after being their client so long I am already shopping for another institution where I can take my policy to. I would rather loose whatever I already paid to them and start afresh than being serviced like some low class client. I feel like my policy is with a **** and I dont trust that it will ever payout in time the day of need as they are so desperate for money than clients retention. How can you run 2 debit orders in within 2days of which one of those debit orders was supposed to run end of December? Is the economy hitting their business that tough. Its not for the first time they do this and I believe it will be their last time doing this nonsense as come January I must move this policy and persuade all my family members to do the same with their policies before they fall into the **** one day.