1LIFE USELESS AND ***********

I have had a life policy with 1Life for the past 10 years and in May I received notification from my employer that I would not be earning a salary for 2 months and I sent it to 1Life asking for them to suspend my policy for 2 months. A lady called me to advise that they don't offer that service so I told her that if the company couldn't assist me they must cancel my policy and asked her to get her manager to call me to discuss the fact that they would rather lose a client of 10 years for a suspension of my premiums for 2 months. Nobody ever called me so I sent them an email instruction them to cancel my policy. No deduction went off my account at the end of May and I assumed that they had in fact cancelled my policy. A month later on the 15th of the month, they put through my debit order and I sent them an email asking why they had done that as I had cancelled my policy, once again they read my email but didn't contact me, I sent them another email asking for an urgent response and I still never received a reply. This morning I woke up to find that the have debited me again in the middle of the month when my premium always went off at the end of the month as that was when I got my salary but I have advised them 3 times that they must cancel my policy, to no avail. I WOULD DEFINITELY NOT RECOMMEND THEM AS THEY DON'T CARE ABOUT THEIR CLIENTS AND CAN'T EVEN CANCEL A POLICY AFTER 3 DIRECT INSTRUCTIONS TO DO SO - USELESS!!!!!