AP
Andri P
1 reviews | Active since Apr 2013
08 Oct 2015, 19:43
1Life unpredicteble
I am now more than 5 years with 1Life, they are now busy to make me fedup with there debit orders that run not one the dates that I ask them, they are braking the contract, and it cost for me money, I thinking of cancel policy, but then I going to loose lots of money.....I am very unhappy how 1 Life are treating me and other custemers
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1Life's replyOfficial
09 Oct 2015, 12:01Hello ATP,
Thank you for affording us an opportunity to assist with your complaint.
We were informed that one of our consultant did contact you and the matter has since been resolved.
As per the discussion you had, the deduction date was changed to the 15th of each month as per your request.
We do apologise for any inconvenience this has caused and we hope that you were satisfied with the manner in which your complaint was handled. .
Should you wish to discuss this matter further, please contact our resolutions department on ***.
Yours sincerely
Resolutions Team.
Thank you for affording us an opportunity to assist with your complaint.
We were informed that one of our consultant did contact you and the matter has since been resolved.
As per the discussion you had, the deduction date was changed to the 15th of each month as per your request.
We do apologise for any inconvenience this has caused and we hope that you were satisfied with the manner in which your complaint was handled. .
Should you wish to discuss this matter further, please contact our resolutions department on ***.
Yours sincerely
Resolutions Team.
1Life's reply09 Oct 2015, 12:01
Official
Hello ATP,
Thank you for affording us an opportunity to assist with your complaint.
We were informed that one of our consultant did contact you and the matter has since been resolved.
As per the discussion you had, the deduction date was changed to the 15th of each month as per your request.
We do apologise for any inconvenience this has caused and we hope that you were satisfied with the manner in which your complaint was handled. .
Should you wish to discuss this matter further, please contact our resolutions department on ***.
Yours sincerely
Resolutions Team.
Thank you for affording us an opportunity to assist with your complaint.
We were informed that one of our consultant did contact you and the matter has since been resolved.
As per the discussion you had, the deduction date was changed to the 15th of each month as per your request.
We do apologise for any inconvenience this has caused and we hope that you were satisfied with the manner in which your complaint was handled. .
Should you wish to discuss this matter further, please contact our resolutions department on ***.
Yours sincerely
Resolutions Team.