1LIFE UNFAIR UNILATERALLY CHANGING BENEFITS

I have/had a Life and Funeral policy with 1 life from 2014 in 2016 I was diagnosed with breast cancer which i recovered from and was covered under their dread dieseses cover ofwhich was paid in 2014. 2019 I lost my job and kept paying my policy till to a point where I struggled paying for my policy I then called 1Life and asked if they have a vacay/cooling period of 3/6 months when one is unemployed they said no. To cut the long story short I then cancelled my funeral policy and remained with only Life Policy which also lapsed after 3 months due to insufficient funds 1Life then called me to re-instate however to reisntate came with a condition that I will not be covered for Natural Causes I will be covered for Accidental Death only. I then called and wrote an email to voice my dissatisfaction with the underwriter/s decision of which I never to date got a response from. I even requested the underwriter to call me so that we can discuss how the change came about after paying for this policy for 7 almost 8 years now, why the change?? I would like to re-instate my life policy with immediate effect with both natural and accidental death benefits covered or as was my policy from inception.

I am not at all happy with the way 1Life is treating their customers of so many years in actual fact I am furious by the way i am being treated. I wrote an email I left messages with Call Center staff no one has called me to date. Next thing I will be informed that I can not reinstate cause time have lapsed.