1Life unfair customer treatment

1Life just informed me that they will convert my life cover from natural death cover to accidental death cover only. I have been a loyal policyholder for over 13 years, and I feel that this decision is both unfair and unreasonably punitive. The reason given for this change was my response to a question regarding heart disorders. I was told this was due to a discrepancy between my most recent response, where I indicated “no”, and a previous disclosure in which I mentioned experiencing heart palpitations. However, I was never given the opportunity to review or correct any potential misunderstanding or error before such a drastic change was made to my cover. I find this process deeply unfair. After more than a decade of consistent loyalty and premium payments, I would have expected your company to handle such a matter with more transparency, empathy, and respect. A simple opportunity to clarify or provide medical information could have resolved this issue without penalizing me so severely. I therefore request that you reconsider this decision immediately, or at the very least, allow me the chance to clarify my medical history and rectify any possible miscommunication. I also request a written explanation of how this decision aligns with your company’s customer fairness and ethical standards.