GM
Gene M

1 reviews | Active since Mar 2018

08 Dec 2021, 15:53

1Life Telemarketer Arrogant/Entitled Attitude - Don’t Recommend

+***3 Got a call from this number, and answered. It was a 1Life telemarketer, pushing a consultation onto me. She stated that 1Life would like to quote me on insurance and when will I be available for a consultant to call me. She rattled on so fast I don’t even remember what she said her name was.

I stated before I answer your question please tell me where you got my number from. She rep**** that she got it from the National Consumer Board in line with POPI. I rep**** that I didn’t give consent for 1Life to call me and she proceeded to asked me if I know what the National consumer board and POPI is. Extremely rude. I rep**** saying no. She then rudely asked that I told her I will answer her question once she clarifies this, about being interested in a consultation. I responded no I’m not interested and she proceeded to quickly say bye and cut call before I had a chance to say anything further.

1 Life , do better. With character of your telemarketers and the way you wish to sign on consumers for insurance. Especially with methods and staff that behave in this manner - entitled, arrogant, no human or people skills (poor skills and lacking skills).

Consumers/I did not asked to be called by your marketing division, so please don’t feel entitled that consumers/I need to answer your calls for you to be rude, thereafter still want me to do business with you.

Won’t recommend. Ruined my day.

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Replies (1)
1Life
1Life's reply09 Dec 2021, 07:31
Official
Hi Gene,

Thank you for bringing this matter into our attention and we are sorry for the unfriendly attitude you received from our consultant. A resolutions officer will contact you to discuss the concerns you may have.

Kind regards,
The 1Life Team.