ZE
Ziyaad E

1 reviews | Active since Jan 2017

30 Jan 2017, 11:40

1life refusing to pay out

<p>1Life direct refuses to pay out a policy holder whose been with them for more than 8 years and whose been paying for the past 8 years every month, promptly. . .I've been trying to get in contact with anyone who would be able to assist but to no surprise not a single person will contact me back with regards to the above mentioned.</p>

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Replies (2)
1Life
1Life's reply31 Jan 2017, 10:11
Official

Thank you for bringing this matter to our attention.

We were informed that one of our consultants did contact you regarding this matter.

As per the discussion you had, you were informed that this matter is under investigation and feedback will be provided in due course.

Yours sincerely

Resolutions Team.

1Life
1Life's reply01 Feb 2017, 11:33
Official

Thank you for your patience regarding feedback on this matter.

We were informed that our claims team was in contact with you and a detailed response was sent to you via email.

Should you wish to discuss this matter further, please contact our Resolutions Team on ***.

Your sincerely

Resolutions Team.