1Life refusing to pay my claim after 10 premiums were deducted!

1Life really switched from how they were when I took policies with them to when they had to pay when my mother passed away. They showed little to no care at all.

I took out a funeral policy to cover my mom with them in June 2023 (paid 4 premiums) and it lapsed. I got a call only when it had lapsed to renew which I did. 1life went on to deduct 6 more premiums. My mother passed on the 6th of July 2024 I submitted my claim with all required documents on the 9th July 2024. I went on to bury my mother on the 13th July with 1Life not even responding to me. They only responded on the 16th! 8 days after my claim to say they are declining my claim. I escalated my issue on the 18th and they responded on the 19th to say they will not reconsider even though they accept that 6 premiums were paid (plus 4 premiums totaling 10 now). I escalated my issue again on the 19th and only got a response from them on the 24th saying they will get back to me in 5 working days. After getting no response from them for 15 days (10 working Days) I had to sentd another email requesting feedback. They only responded to tell my that they are refusing to pay. On the letters and emails they addressed me with my mothers name showing no care to the case they claimed to be investigating. Zaheed Desai the manager just referred me back to the email his Jnr sent me. He never investigated anything and just told me to contact the Ombudsman.

The delaying tactics and trickery are just frustrating. I took out the policy for my mother but I was addressed in her name showed no care. Taking 10 months of premiums only to to refuse payment is plaint ****gery. Even the policy document they sent me stated that my cover started in January but they choose to ignore that, meaning I was already on my 7th month. I have other policies with them (1Life cover and 2 other funeral policies) which I know now that they wont pay but they enjoy taking my money and sell lies on the media and socials. They respond to your claim after 8 days, how is that helping you. more so when they know they are just ****ming you! Please help me get another insure so I can stop 1Life from just making me pay as they know I will never be paid even.