EE
Elizabeth E
1 reviews | Active since Nov 2021
02 Nov 2021, 15:03
1life_Poor customer service
I have submitted my documentation for the claim regarding my late husband as requested by 1Life insurance on 15 September 2021. I have been following up on the progress quite a few times only to be told that the assessor is busy and that they will email or contact me on the progress. Till today no one contacted me with info or a progress report. I don't know if this is maybe lying on someone's desk, but it has been 6 weeks already with no feedback. Is this the normal business practice of how 1 Life operates or are they using a poor excuse for covid to justify poor customer service? I would appreciate it if someone can contact me so that we can move forward to get this claim sorted out.
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Replies (2)
1Life's replyOfficial
04 Nov 2021, 16:23Hi Elizabeth,
Thank you for bringing this matter to our attention.
A Resolutions consultant will be in touch to assist further.
Kind regards
The 1Life Team
Thank you for bringing this matter to our attention.
A Resolutions consultant will be in touch to assist further.
Kind regards
The 1Life Team
1Life's reply04 Nov 2021, 16:23
Official
Hi Elizabeth,
Thank you for bringing this matter to our attention.
A Resolutions consultant will be in touch to assist further.
Kind regards
The 1Life Team
Thank you for bringing this matter to our attention.
A Resolutions consultant will be in touch to assist further.
Kind regards
The 1Life Team
EE
Elizabeth E's updateReviewer Update
11 Nov 2021, 12:15Good day I have been assisted by the assessor Felicity who was auditing the claim and that would be passed to another department for checkup and approval.
I submitted the supporting documentation on the 13th of September but the files was to big and its was rejected by the server. I have send 3 emails with supporting documents on the 14th and 15th of September. The claims department confirm receipt.
I have also been assisted by Zanele from rhe claims department. My question is when will my claim be approved for pay out? That can not be so difficult I need an estimated lead time.
Regards
Lizette
I submitted the supporting documentation on the 13th of September but the files was to big and its was rejected by the server. I have send 3 emails with supporting documents on the 14th and 15th of September. The claims department confirm receipt.
I have also been assisted by Zanele from rhe claims department. My question is when will my claim be approved for pay out? That can not be so difficult I need an estimated lead time.
Regards
Lizette
EE
Elizabeth E's update11 Nov 2021, 12:15
Reviewer Update
Good day I have been assisted by the assessor Felicity who was auditing the claim and that would be passed to another department for checkup and approval.
I submitted the supporting documentation on the 13th of September but the files was to big and its was rejected by the server. I have send 3 emails with supporting documents on the 14th and 15th of September. The claims department confirm receipt.
I have also been assisted by Zanele from rhe claims department. My question is when will my claim be approved for pay out? That can not be so difficult I need an estimated lead time.
Regards
Lizette
I submitted the supporting documentation on the 13th of September but the files was to big and its was rejected by the server. I have send 3 emails with supporting documents on the 14th and 15th of September. The claims department confirm receipt.
I have also been assisted by Zanele from rhe claims department. My question is when will my claim be approved for pay out? That can not be so difficult I need an estimated lead time.
Regards
Lizette