1life policy num ***1

firstly I saw the number on my tv to dial the consultant will call you. the following day I received a call. I told the consultant I want the life policy that will meet my need. she ask me question and she sad I had a policy with 1life 2012 and I did say I have a kidney infection then I sad no I never being diagnose of such, she sad she will give me quote which I received, after 2 days I received a call from Selby Chauke from 1life saying that my inquiry was referred to him, he did ask same question I was aske by the lady who was interviewing me on the phone, he sad as per the voice record 2012 I sad I have a kidney infection, still I dispute that. then he sad before we continue I must consult a doctor to do the text to prove that I don't have a kidney infection. I did that and send the prove from the doctor to Selby and cc his managers including 1life, 2 test where done urine and blood test came negative not kidney infection or problem. Selby gave me a quotation over the phone i accepted the quote, I aske him to send the quote on my email and it was around 5-6pm, the following day no email of the quote, I send an email again to him, later I received the quote, when I read the quotation it state that I have a kidney infection since 2012, I call back for rectify, chauke sad due to I have sad that I have kidney infection 2012 on the policy schedule the system cant take that part off it must be on the policy schedule even though I did submitted the prove from the doctor. he doesn't have answer when you aske him questions and always he referrer to underwriter, he took him more than 5 min to tel me his line managers email address, he doesn't know even his manager is reporting to who. that's when I picked up that I'm not talking to 1life directly I'm talking to the agent of 1life which is Tele sure. Selby Chauke sad his under supervision hence if you want to speak to his manager, he sad his manager is not at work, I ask then if your manager is off then who is your key individual then , he cant answer. I asked him what is the meaning of the contract if you will give me the contract that stipulate 2012 information hence no information stipulate 16/01/2019, he sad on the system 1life do acknowledge that I don't have kidney infection and they will pay during claim, but is not on the policy schedule. this is about my life no funny things, because the way I received the service from (1life/tele sure) its sounded like a ****, they only want to push sales and want commission , will this policy pay, I doubt really I request 1life directly to call me urgently and fixed the part that say (yes I have a kidney infection) it must say no I don't have a kidney infection and send me the correct policy schedule . I didn't want to speak to third-party I send request to 1life not tele sure because they not sure of what they doing, they unprofessional. the policy number is ***1.