rR
rmogatusi R

1 reviews | Active since Jul 2016

28 Jul 2016, 14:52

1Life Policy CANCELLED PIOLICY BUT STILL GETTING DEBITED

<p>Reabetswe Mogatusi ********** />Jul 19 (9 days ago) <br /> <br /> <br /> <br />to clientservices <br /> <br /> <br /> <br /> <br /> <br /> <br />To whom it may Concern, <br /> 1Life Policy Number ********** 72 and; </p> <p><br /> 1Life Policy Number ********** 91<br /> <br />Please be advised that I Reabetswe Tsholofelo Mogatusi, ID Number _ ********** 361086,hereby notify you from the 19th of July 2016 that I cancel both the above mentioned policies.</p> <p><br />It was not mentioned anywhere in any of my policy documents, how or which email address I should use when cancelling my policy.</p> <p><br />I do not wish to be contacted on this matter by means of a sales agent trying to retain this policy(s) or otherwise and I expect that, this will be respected.</p> <p><br />The only means of communication I expect is that by way of email or telephone from 1Life to say these policies have been cancelled. <br /> <br />I would appreciate it if both these policies are cancelled with immediate effect, thus I expect no Debit order charges from 1Life to go through my account on the 26th of July 2016.</p> <p><br />Regards</p> <p><br />Reabetswe Mogatusi</p> <p> </p> <p>Please explain to me why 1Life is still debiting my account. I do not want these policies. I sent them a an email explicitly siting that I DO NOT WANT THESE POLOCIES!!!!!</p> <p> </p> <p>PLEASE BRING MY MONEY BAC****</p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p>

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Replies (1)
1Life
1Life's reply29 Jul 2016, 09:47
Official

Thank you for affording us an opportunity to assist with your complaint.

We were informed that one of our consultants did contact you and the matter was resolved.

As per the conversation you had, you were informed that both your policies have been cancelled and premiums deducted for August 2016 will be refunded back into your account by no later than 15 August 2016.

We do apologise for any inconvenience this matter has caused.

Should you wish to discuss this matter further, please contact our Resolutions Team on ***.

Kind regards

Resolutions Team.