1life not responding to customer emails.

I don't know how to feel about 1life. They are blatantly ignoring emails to customer services about 2 outstanding premiums I have paid to catch up, along with a 3rd premium for the current month. Then proceeds to send an email about the outstanding premium for said current month. After numerous calls and emails, I am doubtful what will happen in case of an unfortunate event. I have provided them with 3 proof of payments which I made online via their link. No reply on that. Their online funeral policy website has shown that I have 2 outstanding premiums which I have covered along with the 3rd premium for the current month. After payment, their online portal payment records has suddenly vanished. And we wonder why people struggle with claims. They cannot allocate payments properly. We are all struggling, but we do what we can to keep up. Please do better 1life.