1Life - Life Insurance - Zero Client Service -

1) I have been a client of 1life since approximately 2014 - current 2) in October I emigrated and prior to leaving got confirmation (telephonic) that there would be no impact/ change to my policy despite no longer living in SA 3) for the last 2 weeks I have requested via email (several times) that my policy be updated AND that I be given written assurance of their verbal commitment 4) I have repeatedly gotten read receipts from 1life customer services as well as an automatic emailer advising I will be contacted within a time frame 5) 1life has failed to provide me with the updated policy 6) 1life has failed to provide written confirmation that my residing outside of SA will not impact my policy 7) 1life is happily taking my premiums ; yet refuse to confirm that they are infact still covering me