1Life Life Cover
One Life had good reviews, and I have tried their services - this was however not hoe I felt - the Call centre is fast efficient friendly and well spoken - but somewhere there is a technical glitch. after the 5th call from their service center and after I Emailed the mistakes I picked up. Id Documents the lot stating what was incorrect - one policy was cancelled - a new one was put in place - I now cancelled my policy - with all the mistakes, there would be no pay out - for instance - I mentioned SEVERAL times I AM A SMOKER - today's "new" policy say I'm not a smoker and who knows where they got the address from, that is not my address. nor even nearly... so I recommend check for errors on the policy - you may be paying something that will never pay out due to an error...
Thank you for bringing this matter to our attention.
A resolutions officer will contact you shortly to assist.
Kind regards
The 1Life Team
Thank you for bringing this matter to our attention.
A resolutions officer will contact you shortly to assist.
Kind regards
The 1Life Team
Thank you for your fast response - it is appreciated,
but please rather just cancel the policy - I have app**** somewhere else online.
As I said your staff IS FAST FRIENDLY AND WELL SPOKEN - but information given was ...not correct when a copy of the policy was received - I have given benefit and always stayed on the phone to try and correct the mistakes. But I do have to make my own calls and can not stay on the phone as long as i have been doing - just double check where the mistakes slipped in ?? it can cost you or your customer A LOT.. Kind Regards Dina Lemmer
Thank you for your fast response - it is appreciated,
but please rather just cancel the policy - I have app**** somewhere else online.
As I said your staff IS FAST FRIENDLY AND WELL SPOKEN - but information given was ...not correct when a copy of the policy was received - I have given benefit and always stayed on the phone to try and correct the mistakes. But I do have to make my own calls and can not stay on the phone as long as i have been doing - just double check where the mistakes slipped in ?? it can cost you or your customer A LOT.. Kind Regards Dina Lemmer