1Life is not about life

<p>My brother took out a life policy with you guys and made me the beneficiary. He unfortunately passed on from a car accident. </p> <p>Now at first 1 Life seemed to be understanding when I called to claim and advise dof all the documentation I needed to provide them with. I submitted my claim on the 25th July. Over the phone I was being assisted by Lereko Tuge. I confirmed with her if the policy was active, and she indeed confirmed it was. She later sent me an email of all documentation to fill out and also submit. I did that and submiotted as mch as I had at the time. 1Life responded by requesting more documents from me. Unfortunately the outstanding documents were out of reach as the doctors were on strike and therefore no reports were compiled yet. I advised 1Life and requested that tthey also assist as I have been back and forth between Gauteng and the Free State. When I finally had all outstanding documentation - 2 months later- I submit only to call them 4 days later confirm receipt thereof. They respond with a "yes, documents received. Unfortunately your claim has been deeclined because we never debited. When we went back to debit, the account was inactive due to the fact that your brother passed on".</p> <p>Now what's surprising is, on the first day I was told the policy is active and up to date- never got told it was behind with payments. Then you read on their website that one is covered from the day they take up the policy. But when one now claims, all sorts of reasons come up not to be paid. I truly am frustrated and furious with how I have been treated by 1Life. After all the expenses my family and I went through - only to be told your claim is declined. Why didn't they advise from day 1, or at least with every update that I had been doing? </p> <p> </p> <p>I suppose all that matters to you guys is when a person is alive coz they can speak for themselves. Once one dies, so does 1Life. They just find all ways possible not to pay. The say part is they didn't even pay out any funeral cover that we at least give my brother a decent funeral.</p>