1LIFE IS DOING ********** POLICIES

1LIFE IS DOING ***** !!!!! on the 1st of March 2021, i got an sms from my bank there was a deduction of R1310.30 ref 1LIFE , I DID NOT TAKE A POLICY with 1LIFE, so i contacted the call center to my surprise they have my id number , name and bank details however all the other security questions i failed, obviously i FAILED it because i didnt take a policy with 1LIFE,i spoke to 4 different people until i askted to speak to the customer service manager name GUNDO, i was not given much information and 3 weeks no feedback i have to call in only to be told they waiting feedback from the investigation department, the only info GUNDO provided me with was that an INSURER visted me and i signed a document to take up the policy, this was only told to me after i asked for the recording , i was not even in the province the day the policy was taken, so i asked for the document that they said i signed cos my signature is there, and that to they cant provide, whoever the INSURER is and whoever loaded my details on the system is doing *****, some how they managed to get hold of my ****EN details because i am married now and they took this policy so they can make a sale, I can not even afford a policy let alone for an Amount of R1310, I NEED FEEDBACK URGENTLY, I WANT TO KNOW HOW THEY GOT MY DETAILS, WHO IS USING MY ID TO TAKE SUCH NONSENSE, IT WORRIES ME THEY HAVE MY BANK DETAILS. I CALLED AGAIN THIS MORNING AND WAS TOLD GUNDO IS BUSY ,3 WEEKS AND NO FEEDBACK ?? NONSENSE YOURL ARE HIDING THE FACT YOUR AGENTS ARE DOING *****!!!