1Life is a **** and they are ******* DO NOT USE THEIR SERVICES

I have been with 1Life for 2 years, I have a life cover as well as a funeral cover. Fast forward Covid happened and I failed to pay for one month and I got an offer from them to say thank you for being such a loyal customer so you can only pay for the following month and not worry about the month you missed, as a customer i was so happy about this and agreed. Fast-forward the month end came and they debited twice which means the forget one month was a lie anyway called my bank had it reversed and at this point im so livid and angry anyway I decide they can go to hell I no longer want to do business with them because they are ****** and ******* and *****. Anyway They keep on debiting and I just keep on reversing the order and I got an sms saying that the policy has lapsed and it has been cancelled. At this point im thinking good riddance and to my surprise month end came and a debit goes off my account and when I call my bank to reverse they advise me they cant because there is a debi check put on this debit. I for one did not approve any debi check and whenI called 1Life to ask what what happening cause i want my money back as I don;t want anything from them they consultant advised me that they cant pay me back because this happened already and i mentioned but you guys weren't meant to debit in the first place and to top things of they had the audacity to put a debi check on my account without my consent which is ********** because I dont know how they did that. When I mentioned this to the consultant she said they are going to investigate who put this debi check and will get back to me Tuesday and that was last week. I sent an email to them last week and I haven't gotten any response from them till this day. I want everybody to know that 1Life is a **** and they are ******* who ***** peoples monies then refuse to pay them back, I'm pretty sure they would not have paid me out should something have happened to a family member of mine. It is so serious to a point Im in chats with an attorney to help me take them to court for not wanting to pay me back and for the ********** activity that has happened on my account. I urge anyone who has policy or life cover with the to immediately look for something else and cancel everything you have with them cause they are ******* and rest assured will give you stories when you need to claim if they haven't ****** your money already.