1 reviews | Active since May 2016
1life Insurance rips off pensioners
My grandfather had a funeral cover with prosperity in roodeport which is under 1life. This agent came to our house and claimed she was doing stats on pensioners and took my grandfather's details and id number and sassa grant card number she never asked for anyone's details and asked who the daughter was and grand pa gave a name no ID number was required for the daughter the come month end September his grant slip showed a R130 debit for 1life and when we asked what he joined he had no idea. We went to sassa to inquire and were told they no involved bug had details of the insurance. Now he passed on and when we tried tracking them down we found them in boskruin office park and were assisted and completed a claim then the claims department called and apparently the daughter whose name was asked was put as a beneficiary and the date of birth was just a guessed date now documents don't correspond. And the agent is protected cause Charlene from claims department I. Deinfern promised to call back with the agent name so that she can come sort out this mess
This is absurd cause they target pensioners knowing very well no one will know and they will get away with. It all In The name of commission . this won't end here
Thank you for bringing this matter to our attention.
It was with sadness that we learnt of your Late Grandfather's passing and we would like to convey our condolences to you and to your family.
We are currently investigating this matter and feedback will be provided to you shortly.
For any more queries regarding this, please contact our Resolutions Department on ***.
Kind regards
Resolutions Team.
Thank you for bringing this matter to our attention.
It was with sadness that we learnt of your Late Grandfather's passing and we would like to convey our condolences to you and to your family.
We are currently investigating this matter and feedback will be provided to you shortly.
For any more queries regarding this, please contact our Resolutions Department on ***.
Kind regards
Resolutions Team.
Thank you for making us aware of your concerns.
A consultant has contacted you and the matter has since been resolved.
As stated in your complaint received by our office dated 03 July 2018, your complaint was concerning a delay in processing your claim pay-out on the said policy.
You have further pointed out certain information that you have referred to as incorrect information pertaining to beneficiary details captured on the policy application form.
Kindly accept this mail as confirmation that your claim has been admitted for assessment by our claims department, as communicated to you on 03 July 2018, the matter will be referred to our forensic team for evaluation.
Feedback on the matter will be provided to you in the form of a claims decision upon completion of the forensic assessment.
We apologise for any inconvenience that this matter may have caused.
Should you wish to discuss this matter further, please contact our Resolutions Department via e-mail:
complaints @1life.co.za.
Yours sincerely
Resolutions Team.
Thank you for making us aware of your concerns.
A consultant has contacted you and the matter has since been resolved.
As stated in your complaint received by our office dated 03 July 2018, your complaint was concerning a delay in processing your claim pay-out on the said policy.
You have further pointed out certain information that you have referred to as incorrect information pertaining to beneficiary details captured on the policy application form.
Kindly accept this mail as confirmation that your claim has been admitted for assessment by our claims department, as communicated to you on 03 July 2018, the matter will be referred to our forensic team for evaluation.
Feedback on the matter will be provided to you in the form of a claims decision upon completion of the forensic assessment.
We apologise for any inconvenience that this matter may have caused.
Should you wish to discuss this matter further, please contact our Resolutions Department via e-mail:
complaints @1life.co.za.
Yours sincerely
Resolutions Team.