1Life Insurance – Policy Activated & Debited Without My Consent

1Life Insurance – Policy Activated & Debited Without My Consent

I called 1Life on 10 April 2026 only to get a quote for my mother’s funeral cover. I clearly stated I was still comparing options and not proceeding.

Despite this, they: Activated the policy without my consent, Added it as an active policy on my profile, Debited my account without any authorised mandate

I had to reverse the debit through my bank myself.

When I queried it, they claimed their QA team found no error and that I “agreed”, which I strongly dispute. I’ve requested the call recording as proof and I’m still waiting.

What made this worse was the attitude of the call centre agent, Precious Dlamini. She was rude, dismissive, and showed zero empathy. This is extremely concerning for a company that deals with sensitive matters like people’s lives and funeral cover daily. The level of unprofessionalism was unacceptable.

They also told me cooling off doesn’t apply because I’m an existing client, which is misleading.

This is unacceptable: No consent, No mandate, Policy forced through, Poor, unprofessional service

Be cautious, even requesting a quote can apparently result in a policy being activated without your approval.

I will escalate this matter if not resolved urgently.