1life insurance, life Cover Policy.

Ngobeza Judith Policy number: *** Cell number: ***

I Joined 1life insurance life cover policy on 2009. I did all the required medical tests. I have been paying my monthly premium ever since.

I received a call from 1life insurance on November 2021, I disclosed a new development in my health, that is heart failure. The call agent said that they could not find my HIV tests and that I was only covered for accidental death, which was a shock to me. He promised that I will receive a call From the HIV Department. I did not hear from them.

Some months later, I couldn't pay my monthly premiums due to unforeseen medical expenses. I received a cancelation of my cover via SMS.

I called 1life to reinstate my life Cover. The Agent said it can’t be reinstated because of the newly developed heart failure condition, and that means I have to forfeit 12 years worth of premiums.

I feel like I have been taken for a ride. I have been with 1Life for a long time now, I had not joined another insurance company.

What will happen to my children should anything happen to me? I plead with 1Life to please reconsider or atleast repay my premiums back if they can't cover me anymore.

Regards J Ngobeza