1life Insurance is a **** and a bunch of ****s

I've been with 1life since 2008 that 16yrs of paying premiums for myself, mother and younger brother without a fail. In 2015 they sold me a salary/expense protector product but in in 2018 it was removed from my Policy documents without my consent or any explanation.

I've since been trying to resolve this issue, I'm literally on the 5th year of trying to get 1life to remedy this situation but all I get is agents and managers who swear they would escalate the issue only to ghost me thereafter.

Agents / managers whom I can recall speaking to since 2018

Marshall Williams: 22 April 2018 Emailed Client Services: 6 Dec 2020 no response Kavi: 17 may 2018 | 15 jul 22 | 29 July 22 Ashlyn: 11 July 22 she said she would call back 14 Thursday 22 but never did Darren: 30 Dec 2023 Patricia: 13 Jan 2024 19 Feb 24 at 15:30 I called and was told that one of the Managers was gonna call be back. But as per usual they ****, I even have recording of these.

In December I called in to make a claim for loss of income which is what I'e been paying and was covered for, 4 months later Im still waiting.

After I posted here on Hello Peter I got a response and a call in less than 24hrs whereas I've been waiting for that call for 5years. Not to mention that a few days after I posted I conveniently got a call from some lady telling me that IF I DONT PAY FOR MY MOTHER'S POLICY THEY WILL LAPSE IT AND SHE WOULD NEVER BE INSURED EVER AGAIN BECAUSE SHE IS 70 YEARS OLD. They even called her to say that she needs to take an HIV test, A 70 YEAR OLD WOMAN MUST DO AN HIV TEST.

Eventually I got an email from Sakhile who told me that they are doing their investigations and would receive the outcome in 2 days. I followed up after 2 day I was told they were waiting on their IT guys, a week later I sent an email I got a half baked ass response telling me they need more time, they've had 5years.

Today I sent an email to their complaints and Sakhile only to get a response that I have been BLOCKED. This company is a **** and a bunch of heartless ****s. Luckily a few weeks ago I got to meet an individual who works for the claims department and they gave me valuable information and I can say this is my last diplomatic approach towards this problem.