1life insurance is a ****

In 2015 I bought the Expense Protector product from 1life insurance and in 2018 it was removed from my Policy documents without my consent or any explanation.

I've since been trying to resolve this issue, I'm literally on the 5th year of trying to get 1life to remedy this situation but all I get is agents and managers that swear they would escalate the issue only to ghost me thereafter. I even have their audio recordings.

I've been making queries about this situation since 2018 but still today all is in vain, these are some of the agents / managers whom I can recall speaking to since 2018

Marshall Williams: 22 April 2018 Kavi: 17 may 2018 | 15 jul 22 | 29 July 22 Emailed Client Services: 6 Dec 2020 no response Ashlyn: 11 july 22 she said she would call back 14 thursday 22 but never did Darren: 30 Dec 2023 Patricia: 13 Jan 2024

On 22 December 2023 I made a claim for loss of income to the claims department via email, only to get a response from Colleen the claims administrator saying I should call ***, I made the call and I spoke to Patricia.

I was told by Patricia (13 Jan 24) that different managers are aware of this situation and their manager Subbiah was informed about it as well and was to call me back before end of the week

Today 19 Feb 24 at 15:30 I called and was told that one of the Managers was gonna call back but as per their usual lies nobody called me back.

I can safely say this insurance company is a **** and to think that I’ve been paying 3 policies under them since 2008.