1Life funeral policy money refund

They recruited my 86 yr old mother to buy funeral policy from them without explaining how it works. We cancel the policy within 3months but still they deducted the from sassa grant. Please I want them to refind my mother her into this account *** Miss NP Sithole..NB..I don't like what they have done. It's not only my mother but many old people have fallen into their ****...