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Clayton P

1 reviews | Active since Jun 2018

07 Jun 2018, 07:57

1life Funeral cover not Paid

Good day

We lost my mother on the 21 May 2018. We have been traumatised and battling to recover from her loss and 1 Life is not making our mourning time any easier. The last few weeks has been horrific and 1life team has been the most uncooperative people I have had the displeasure of dealing with.

I lodged the claim on the 25 May 2018. I explained to the call centre that I had to loan funds from my family members to carry out my moms last rights. I have called every day and confirmed all relevant details. When I took the policy I was sold the clause that states I will receive my claim by 48 hours. Today is the 07 June 2018. Will I receive my claim or even the curtesy of a call in my lifetime. My family members have now resorted to accusing me of lying about the funeral policy and want to take legal action, not to mention interest charged.

Again, I have called, left numerous messages but it falls on deaf ears. I am at my wits ends as the call centre refuses to transfer me to anyone to speak to and wont give me the consultants mobile number

We have two funeral policies with 1life insurance.

I am appealing to you for urgent assistance with this matter.

Regards Clayton Pillay

0
Replies (3)
1Life
1Life's reply07 Jun 2018, 08:45
Official

Thank you for bringing this matter to our attention.

The matter is currently under investigation, a 1Life consultant will contact you shortly for further details on the matter.

For any more queries regarding this, please contact our Resolutions Department via ***.

Yours sincerely
Resolutions Team.

CP
Clayton P's update08 Jun 2018, 16:46
Reviewer Update
Hi Linda It was such a huge relief dealing with you, at the first call it did not go well but you had worked hard and helped me through the process of my funreal pay out. You did not even get angry when i blew off my top :) i really do appologise. I would like to thank you for all your hard work and your feed back that you had put in for the 2 days. I do want 1 life to know that they need more people like you. I rate you 11 out of 10. You a super star God shall bless you.
1Life
1Life's reply12 Jun 2018, 08:50
Official

Thank you for taking your time to compliment Linda on the great service he provided to you.

1life strives to maintain the same level of service at all times.

Your compliment will be shared with Linda and the rest of the 1life team.

Kind regards,

Resolutions team.