CF
Christal F

1 reviews | Active since Apr 2015

06 Aug 2020, 12:22

1LIFE DON'T CARE ABOUT THEIR CLIENTS

I have been a customer of 1life since 2011. They have not shown any empathy for their customers during this lockdown. They haven't given any payment relieve during this very difficult time. People have lost their jobs, myself included and all they care about it is their premium payments whether you can afford it or not. Even though you can hardly afford the premiums they still have the audacity to make double debits in the same month because they did'nt the previous months payments. No empathy or sympathy for their clients during this lockdown.

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Replies (1)
1Life
1Life's reply07 Aug 2020, 16:37
Official
 Hi Christal,

Thank you for bringing this matter to our attention. A resolutions officer will contact you to discuss the concerns you may have.

Kind regards
The 1Life Team.