1Life Direct rewards system.

Very disappointing experience with the 1Life Direct rewards system.

I used the Edgars 10% reward on 04 April 2026, entered the amount of R450, and the money was deducted from my bank account immediately. However, no voucher or code was ever issued in the app.

On the same weekend, I also attempted to use a 50% movie voucher at Westgate, but the voucher did not work, and I had to pay for the tickets myself.

What is even more frustrating is that I have not received any proper feedback since 24-Apr-2026 at 12:04 despite following up.

I have been a loyal customer since 2009 and expected far better service and support. Customers should not be left out of pocket because of system failures.

I am still waiting for: • A refund of the R450 deducted from my account • Feedback on the failed movie voucher • A proper resolution to this matter

I hope this complaint receives the attention it deserves.