1LIFE DIRECT REFUSES TO PAY MY MOTHER'S POLICY

Good day.my name is Ivy Moloto and I writing this with a heavy heart. I just buried my mother on the 1st of October 2022.Cause of death I'd unnatural death.My mother's policy was for 84000 of which 50000 was for the funeral cover which the paid weeks after I buried her.the balance has been declined today 01 December 2022 as per the phone call I received from felicity isaac(claims administrator)I'm the beneficiary of the deceased and I have long been waiting for the balance to be paid by this month end as they promised. Now they called to say the claim has been declined due to the fact that she her death was not accidental.she she died unnaturally as per her death certificate.im told that she was covered for accidental death which.my mother and I were not aware of that at all.she joined the policy in November 2014 for nothing. Can you please help me because I'm really desperate and I'm very sad and angry at the same time.This is not how the policy companies should do.after a long week of getting all the information they have required from my mother's doctor's,the police reports,the postmodern results,BI firms,notice of death,affidavit,death certificate and copies of both of our ID'S only for them to reject the claim.please do something for me.fight for me please. I had to borrow money to bury my mother thinking that I will be sorted but no.Im very disappointed by 1life direct. When they were deducting money from account,theere were no problems but now there is.my number is *** and my email is *** and ***.