1life covers for no life.

I took out a funeral policy for my father who sadly passed away on Tuesday 12 June 2018. Before that I went into early labour and gave birth to a 7 month premie. While recovering I received a call about my policy and after explaining it to the consultant she offered to put the policy on hold while I'm on maternity leave and reassure me that I would not lose any of my benefits. It's been a week after my father's passing and still they have not rep**** or payed out the policy. We had to make a other payment arrangements to cover the costs of the funeral. 1life is completely unsympathetic to my pain and loss and they don't even provide feedback when asked. It seems like they are looking for ways to not pay out their clients. Sies 1life, you must be ashamed.