1Life Cover Claims department ****

1 Life ‘s customer service (claims department) is ****. The send you from pillar to post everytime you contact them. A claim lodged in March has still not been resolved. When I started claiming for my kids they told me minors’ benefits will be deposited into their legal guardian’s bank account . Then they changed their story saying that it will against the law to do that, i will need to open a trust account for them. For us to open a trust account we need a letter from them . Now months later, I call every week to request that said letter I still have not received it. I send emails, I call but nothing gets resolved. I need to pay fees for my kids with that money. I’m even thinking of canceling my and my mom’s life covers if this is the service we get after paying premiums for years.